Terms of Service

You may use this website for the purpose of learning about our services and requesting service. You may not:

• Use it for any unlawful purpose
• Submit false, misleading, or fraudulent information, including a service request for a vehicle you have no authority over
• Attempt to gain unauthorized access to any part of the site, our database, or our systems
• Use automated tools to scrape, harvest, overload, or interfere with the site
• Copy, reproduce, or republish the site's content, branding, photographs, or design without our written permission

We may suspend or refuse access to anyone who violates these Terms.

Submitting the form on this website, calling us, or texting us is a request. It does not create a binding agreement and it does not obligate us to dispatch a truck.

A contract for service is formed only when we confirm to you, by phone, text, or in person, that we have accepted the job. We may decline any job for any lawful reason, including unsafe conditions, distance, equipment availability, vehicle type, or an inability to verify that you have authority over the vehicle.

Arrival times we give you are estimates. Traffic, weather, road closures, the number of calls ahead of yours, and the nature of the job all affect them. We make a reasonable effort to arrive within the window we give you, and an estimate is not a guarantee.

Rates are quoted per job and depend on the service, the vehicle class, the distance, the equipment and personnel required, the time of day, and the conditions on scene.

• Estimates are estimates. A quote given before we see the vehicle is based on what you told us. If the actual conditions differ, for example the vehicle is not where you said it was, is in a ditch rather than on pavement, is a different class of vehicle, or needs winching we did not anticipate, the price changes and we will tell you before we proceed.
• Payment is due on completion unless we have agreed in writing to bill an insurer, motor club, or commercial account.
• Dry run and cancellation. If we dispatch a truck and you cancel after it is on the way, or the driver arrives and the job cannot be performed for a reason within your control, a dry run charge applies.
• Waiting time. If our driver is held on scene by circumstances outside our control, waiting time may be charged after a reasonable grace period.
• Unpaid balances. Past due amounts may accrue interest at the highest rate allowed by Tennessee law, and you are responsible for reasonable collection costs and attorney fees we incur in recovering them.

Where we perform nonconsensual towing, our fees are limited to those approved for our Tennessee Highway Patrol district as required by Tennessee law. See section 10.

By requesting service, you represent and agree that:

• You are the owner of the vehicle, or you are authorized by the owner, by law enforcement, or by the property owner to have it moved
• The information you give us is accurate, including the location, the vehicle description, and whether it is drivable
• You will disclose anything that affects how the vehicle must be handled, including low ground clearance, aftermarket bodywork or suspension, all wheel drive or four wheel drive, a locked or damaged transmission, a missing or inoperable parking brake, an aftermarket alarm or kill switch, an electric or hybrid drivetrain, modified tie down points, or a non-standard key
• You will remove valuables, medication, firearms, documents, and anything you cannot afford to lose before the vehicle is loaded
• You will keep yourself and your passengers at a safe distance during hookup and loading, and you will follow the driver's instructions on scene
• You will not ride in a towed vehicle or on the equipment at any time

If you authorize a tow on a vehicle you have no right to move, you are responsible for any resulting claim, loss, or cost we incur.

Towing and recovery are performed on vehicles that are frequently already damaged, disabled, or in a position that requires force to move. We take reasonable care, and some risk is inherent in the work.

• Documentation. Our drivers photograph vehicles before and after handling where conditions safely allow. These photographs are the record we rely on to resolve disputes.
• Inspect before you sign. You or your representative should inspect the vehicle at delivery. Signing the delivery receipt confirms the condition at that time.
• Claim window. Any claim of damage caused by us must be reported to us within seventy two hours of delivery, in writing to service@hughestnr.com, and the vehicle must be made available for inspection before repairs begin. Claims made after that window, or after repairs have started, cannot be verified and will not be accepted.
• Pre-existing damage. We are not responsible for damage that existed before we arrived, for damage that results from a condition you did not disclose under section 5, or for damage that is unavoidable given the vehicle's condition or position. Recovery work in particular, including winching a vehicle out of a ditch, mud, water, or a wreck, carries a real risk of additional damage, and by authorizing recovery you accept that risk.
• Wear items and mechanical failure. We are not responsible for mechanical or electrical failures that appear after service and are not the result of our handling.

We tow vehicles. We do not accept custody of the contents.

You are responsible for removing personal property before the vehicle is loaded. We are not liable for loss of or damage to cash, electronics, tools, luggage, medication, firearms, documents, aftermarket equipment left loose in the vehicle, or anything else inside, on, or attached to the vehicle.

Where a vehicle is towed without the owner present, personal property remains the owner's and may be retrieved in accordance with Tennessee law. Contact us to arrange it.

For equipment moves, machinery transport, and trailer or loaded vehicle towing:

• You are responsible for the accuracy of stated weight, dimensions, and center of gravity. Understated weight or dimensions can make a move unsafe and may cause us to stop the job on scene, with charges applying for the work performed.
• You are responsible for securing, draining, disconnecting, or otherwise preparing the equipment as the manufacturer requires before we arrive, unless we have agreed in writing to do it.
• You are responsible for obtaining any permit, escort, or authorization required for an oversize or overweight move, unless we have agreed in writing to obtain it.
• We are not liable for damage arising from defects in the equipment itself, improper prior loading, or corrosion, fatigue, or wear in lifting or tie down points we did not install.

If we store a vehicle:

• Storage charges accrue daily, beginning on the day the vehicle arrives at the storage location.
• Under Tennessee law, including Tennessee Code Annotated section 66-19-103, a towing firm has a lien on a vehicle that lawfully comes into its possession, and may retain the vehicle until all reasonable charges are paid.
• A vehicle will be released to the registered owner, to a lienholder, or to a person with written authorization from either, on presentation of proof of ownership or authority and valid photo identification, and on payment of all charges due.
• Notice to owners and lienholders, the timing of that notice, permissible fees, and the process for disposing of an unclaimed vehicle are governed by Tennessee law. We follow those requirements, and nothing in these Terms limits any right Tennessee law gives you.

Where Hughes performs a tow that was not requested by the vehicle owner, including a tow requested by law enforcement or by a property owner, that tow is governed by Tennessee's Modernization of Towing, Immobilization, and Oversight Normalization Act, found at Title 55, Chapter 31 of the Tennessee Code, together with any applicable Metropolitan Government of Nashville and Davidson County ordinance.

Among other things, those rules govern when a vehicle may be removed from private property, the waiting period that applies, our obligation to notify law enforcement promptly after the tow, the requirement to release a vehicle to an owner who appears before the truck leaves the lot, and the maximum towing, storage, and release fees we may charge.

Nothing in these Terms waives, limits, or shortens any protection those laws give a vehicle owner. Where these Terms conflict with them, those laws control.

If your insurer, motor club, or a third party is paying for the service:

• Approval and payment are between you and them. If they decline the claim, reduce the payment, or fail to pay, you remain responsible for the balance.
• You authorize us to share job details with them as needed to bill and to substantiate the charge.
• Any coverage limit is theirs, not ours. Charges beyond the covered amount are yours.

By giving us your phone number, you agree that we may contact you by call and text about your service, including through an automated system. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages. Consent to marketing messages is not a condition of service. See our Privacy Policy for details.

The website is provided on an "as is" and "as available" basis. We do not warrant that it will be uninterrupted, error free, or free of harmful components, or that any information on it is complete or current.

Our services are performed with reasonable care and skill. Except as stated in these Terms and as required by Tennessee law, we make no other warranty, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

To the fullest extent permitted by Tennessee law:

• Our total liability arising out of or relating to any job is limited to the greater of the amount you paid us for that job or five hundred dollars, except where our liability is covered by our motor carrier liability or on hook coverage, in which case the applicable policy limit controls.
• We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost wages, missed appointments, loss of use of a vehicle, rental car costs, towing by another company, or damage to reputation, even if we were told such damages were possible.
• Nothing in this section limits liability that cannot be limited under Tennessee law, including liability for gross negligence, willful misconduct, or bodily injury caused by our negligence.

You agree to indemnify and hold harmless Hughes Towing and Recovery, its owner, employees, and drivers from any claim, loss, damage, fine, or expense, including reasonable attorney fees, arising from your breach of these Terms, from information you gave us that was false or incomplete, or from your authorizing service on a vehicle you had no right to authorize.

We are not liable for delay or failure to perform caused by circumstances beyond our reasonable control, including severe weather, flooding, road or bridge closure, traffic incidents, civil disturbance, labor action, fuel or parts shortage, equipment failure, utility or network outage, or an act of government.

Please read this section carefully. It affects how disputes between us are resolved.

We would rather solve a problem than argue about one. Before starting any formal proceeding, contact us at service@hughestnr.com or (702) 427-4512 and give us thirty days to work it out with you. Most disputes end here.

If we cannot resolve it, you and Hughes agree that any dispute arising out of or relating to these Terms or to any service we performed will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, seated in Davidson County, Tennessee, or by video or telephone at your election. Judgment on the award may be entered in any court with jurisdiction.

Three things you should know about this:

1. Small claims is still open to you. Either of us may bring an individual claim in small claims court in Tennessee instead of arbitration, as long as it stays in that court and stays individual.
2. Claims are individual. You and Hughes each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding. The arbitrator may not consolidate claims or preside over a class proceeding.
3. You can opt out. You may reject this arbitration agreement by emailing service@hughestnr.com within thirty days of the first time you accept these Terms, with your name, your phone number, and a statement that you are opting out of arbitration. Opting out does not affect anything else in these Terms and will not affect the service you receive from us.

If the class waiver in paragraph 2 is found unenforceable as to a particular claim, that claim proceeds in court and the rest of this section still applies to the remaining claims.

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict of laws rules. Subject to section 17, you and Hughes agree that the state and federal courts located in Davidson County, Tennessee have exclusive jurisdiction over any dispute not subject to arbitration.

The Hughes Towing and Recovery name, logo, site design, photography, and written content are our property or are used under license, and are protected by trademark and copyright law. Nothing on this site grants you a license to use them.

• Entire agreement. These Terms, together with our Privacy Policy and any written service authorization or invoice you sign, are the entire agreement between us and replace any earlier understanding on the same subject.
• Order of precedence. If a signed service authorization or written commercial agreement conflicts with these Terms, that signed document controls for that job.
• Severability. If any provision is held unenforceable, the rest remains in effect and the unenforceable provision is applied to the maximum extent permitted.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms. We may assign them in connection with a sale or transfer of the business.
• Changes. We may update these Terms. Changes take effect when posted, and the "last updated" date at the top will change. The version in effect when you request service is the version that governs that job.

Hughes Towing and Recovery
Nashville, Tennessee
Phone: (702) 427-4512
Email: service@hughestnr.com
Web: hughestnr.com
USDOT: 5957031

We operate as a mobile service and do not maintain a public walk-in location.